Track Your Order

In most cases, your package will arrive within the estimated delivery time. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

Frequently Asked Questions

Q.The tracking shows delivered, but I haven't received my package. What should I do?

Please first check your mailbox, front door, parcel lockers and with your neighbors, as couriers sometimes leave packages in these places. You can also contact your local post office. If the package still can't be located, please contact us and we will help you resolve it.
Q.What if my package is delayed or returned to sender?

Please contact us with your order number and our customer service team will follow up with you as soon as possible.
Q.Why hasn't my tracking information updated for a long time?

International shipments may be rescheduled or held at customs, so tracking can pause for several days during transit. We recommend checking back every 3-5 days for the latest updates.
Q.Can I request a scheduled delivery or a specific delivery time?

We currently don't support special delivery requests such as scheduled delivery or a designated delivery time. You can contact your local post office or courier to arrange these services.