At Vivue Optics Co., Limited, we are dedicated to revolutionizing the eyewear shopping experience by putting our customers first. Our core philosophy is simple: "The customer is God." We believe in serving every single customer with utmost care, transparency, and integrity. Founded on the principles of honesty and affordability, our independent online store aims to make high-quality eyewear accessible to everyone without hidden costs or inflated prices. We prioritize your satisfaction above all, ensuring that every pair of glasses you purchase not only meets but exceeds your expectations.
We stand out in the eyewear industry by offering complete price transparency. On our website, you'll see the breakdown of every product's cost price alongside our modest profit margin. By minimizing our profits, we keep our prices reasonable and competitive—often lower than traditional retailers. This approach allows you to shop with confidence, knowing exactly where your money is going and that you're getting exceptional value without unnecessary markups.
Your peace of mind is our top priority. We offer a 30-day no-questions-asked refund policy: If any issue arises within 30 days of your purchase, we'll provide a full refund while you keep the glasses—no returns required. Additionally, every pair comes with a one-year warranty, covering defects in materials or workmanship. We're here to support you every step of the way, from selection to after-sales service, because we truly believe in treating our customers like royalty.
To ensure a smooth and trustworthy shopping experience, we've outlined key policies below. These are designed to protect you and provide clarity on how we operate.
· Terms and Conditions: By using our website, you agree to our general terms, which include guidelines on product usage, intellectual property rights, and limitations of liability. For full details, please visit our Terms and Conditions page.
· User Agreement: This agreement governs your interaction with our site, including account creation, content submission (e.g., reviews), and compliance with applicable laws. It emphasizes fair use and prohibits unauthorized activities.
· Shipping Policy: We offer reliable shipping options worldwide, with shipping times of 5-8 business days, 6-12 business days, or 10-16 business days depending on your location and selected shipping method. We partner with trusted carriers to ensure safe and timely arrival.
· Payment Policy: We accept PayPal and major credit cards. All transactions are processed through encrypted gateways to protect your financial information.
· Billing Policy: Invoices are generated immediately upon purchase and sent via email. We bill in USD, with no hidden fees. Any applicable taxes or duties are clearly displayed at checkout.
· Refund and Return Policy: As part of our customer-first approach, we provide a 30-day refund guarantee for any issues—keep the product and get your money back. For returns beyond this period, items must be unused and in original packaging. Our one-year warranty allows for repairs or replacements at no extra cost. Refunds are processed within 7-10 business days.
· Privacy Policy: We respect your privacy and comply with data protection laws (e.g., GDPR). We collect only necessary information for orders and use it solely for improving your experience. Your data is never sold or shared without consent. For more, see our Privacy Policy page.
We're committed to exceptional support. Reach us anytime via:
· Email: service@vivue.com (response within 24 hours)
· Live Chat: Available on our website from Monday to Saturday, 4:30 PM to 1:30 AM (next day)
Thank you for choosing us—we look forward to serving you!
