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Effective Date: [2025-5-1]
Welcome to VIVUE.COM, operated by VIVUE ("we," "our," or "us"). These Terms and Conditions govern your access to and use of our website, including its content, features, products, and services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms, along with any additional policies, guidelines, or agreements referenced herein.
These Terms apply to all users of the Service—whether you’re a casual visitor, registered user, customer, supplier, or contributor. Please review this document carefully. If you do not agree with any part of these Terms, you must refrain from using the Service. We reserve the right to update these Terms at our discretion, and your continued use of the Service following such changes constitutes acceptance of the revised Terms.
By using our online store, you agree to comply with all applicable local, national, and international laws, including but not limited to those governing consumer protection, data privacy, and intellectual property. You are strictly prohibited from engaging in any activity that could harm the Service or its users, such as:
• Uploading, transmitting, or distributing malicious software (e.g., viruses, worms, Trojan horses) or any code designed to disrupt, damage, or limit the functionality of the Service.
• Attempting to gain unauthorized access to our systems, servers, or user accounts.
• Engaging in fraudulent activities, such as providing false payment information or misrepresenting your identity.
A breach of these obligations may result in immediate suspension or termination of your access to the Service, and we may pursue legal action if necessary.
We reserve the right to refuse service to any individual or entity at any time, for any reason, including but not limited to suspected misuse of the Service or failure to comply with these Terms. You acknowledge that:
• Content you transmit through the Service (excluding payment information) may be transferred unencrypted and may undergo technical modifications to meet the requirements of connecting networks or devices.
• Payment information is encrypted using industry-standard protocols to ensure security during transmission.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service—including its design, content, or functionality—without our prior written permission. Any headings used in these Terms are for convenience only and do not affect the interpretation or enforceability of the provisions.
The information provided on our Service, such as product descriptions, pricing, and availability, is intended for general guidance and may not always be accurate, complete, or up-to-date. For example:
• Product specifications may change due to manufacturer updates.
• Pricing may contain typographical errors or be subject to currency fluctuations.
This information is not a substitute for professional advice or independent verification. You should consult primary, authoritative sources for decisions requiring precision (e.g., legal, financial, or medical matters). While we strive to keep the Service current, we are under no obligation to update content unless required by law.
We reserve the right to modify or discontinue any aspect of the Service—including features, products, or availability—without prior notice or liability to you or any third party. Similarly:
• Prices for products and services are subject to change at our sole discretion. For instance, promotional pricing may expire, or costs may increase due to market conditions.
• We may impose limits on quantities available for purchase or restrict access to certain offerings based on operational needs.
Such changes will not affect orders already confirmed unless otherwise communicated.
Certain products or services may be exclusive to our online platform and available in limited quantities. Key points include:
• Availability: Items may sell out or be discontinued without notice. We are not obligated to restock or provide substitutes.
• Returns: All purchases are subject to our Return Policy, which outlines conditions for refunds, exchanges, and timelines.
• Accuracy: We endeavor to display product colors, sizes, and features accurately, but variations may occur due to screen settings or manufacturing differences. We do not guarantee that products will match your expectations precisely.
• Restrictions: We may limit sales to specific geographic regions, customer types (e.g., individuals vs. businesses), or order volumes at our discretion.
We reserve the right to correct product descriptions, pricing, or availability errors at any time, even after an order is placed.
You are responsible for providing accurate and current billing and account information. We may:
• Refuse or cancel orders at our discretion, such as those suspected of fraud, exceeding purchase limits, or linked to incomplete payment details.
• Adjust order quantities (e.g., reducing an order of 10 items to 5 if stock is low) and will attempt to notify you via the contact information provided.
For example, if multiple orders are placed using the same credit card or shipping address in a short period, we may flag them for review. You must promptly update your account details to avoid delays or service interruptions.
We may offer access to third-party tools or features (e.g., payment gateways, analytics trackers) on an “as-is” and “as-available” basis. These tools:
• Are provided without warranties of performance, reliability, or suitability for your needs.
• May be discontinued or modified without notice.
Your use of these tools is at your own risk, and we are not liable for any damages, losses, or issues arising from their use.
The Service may include links to external websites, advertisements, or content provided by third parties. We do not:
• Endorse, monitor, or assume responsibility for the accuracy, safety, or practices of these third-party resources.
• Guarantee that such links will remain functional or free of harmful elements (e.g., malware).
Before engaging with third-party sites, review their terms of use and privacy policies. Complaints about external content should be directed to the respective provider.
If you submit content—such as reviews, comments, suggestions, or creative materials—to us, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, publish, and distribute it in any medium. Additional rules include:
• Ownership: You confirm that your submissions are your own or that you have the right to share them.
• Content Standards: Submissions must not contain defamatory, obscene, threatening, or infringing material, nor violate any laws or third-party rights.
• Monitoring: We may, but are not required to, review or remove submissions at our discretion. For example, offensive comments may be deleted without notice.
We are not obligated to compensate you for feedback or keep it confidential unless otherwise agreed in writing.
Your personal information is handled in accordance with our Privacy Policy, which details how we collect, store, use, and protect your data. This includes data provided during account creation, purchases, or interactions with the Service.
Occasionally, the Service may contain errors, such as outdated pricing or unavailable products listed as in stock. We reserve the right to:
• Correct such errors at any time, even after an order is submitted.
• Cancel or adjust orders affected by inaccuracies without liability, notifying you where possible.
We are not obligated to maintain historical content unless required by applicable law.
You are prohibited from using the Service in ways that:
• Violate laws or regulations (e.g., copyright infringement, harassment).
• Interfere with its operation, such as through hacking, denial-of-service attacks, or excessive automated requests.
• Mislead others, such as by impersonating individuals or entities.
Violations may result in account termination, legal action, and reporting to relevant authorities.
The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including:
• Fitness for a particular purpose, uninterrupted access, or freedom from errors.
• Results or outcomes from using the Service.
To the maximum extent permitted by law, our liability for damages—whether direct, indirect, incidental, or consequential (e.g., lost profits, data loss)—is limited to the amount you paid us for the Service in the preceding 12 months, or $100, whichever is less.
You agree to indemnify and hold us harmless from any claims, losses, or damages (including legal fees) arising from:
• Your breach of these Terms.
• Your violation of third-party rights or applicable laws.
• Your misuse of the Service (e.g., submitting harmful content).
This obligation survives the termination of these Terms.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with one that reflects the original intent as closely as legally permissible.
These Terms remain in effect until terminated by you or us. You may stop using the Service at any time. We may terminate or suspend your access if:
• You violate these Terms or related policies.
• We discontinue the Service or deem your use detrimental to our interests.
Upon termination, your obligations (e.g., payment, indemnification) accrued prior to the end date remain binding.
These Terms, together with any policies or agreements incorporated by reference (e.g., Privacy Policy, Return Policy), constitute the entire agreement between you and us, superseding any prior understandings, whether written or oral.
We may revise these Terms at any time by posting an updated version on the Service. Changes take effect immediately unless otherwise stated. Your continued use of the Service after revisions signifies your acceptance of the updated Terms.
These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles. Any disputes arising under these Terms will be resolved in the courts of [Your Jurisdiction], and you consent to their jurisdiction.
For questions, concerns, or support regarding these Terms or the Service, please contact us at service@vivue.com. We aim to respond within 3 business days.
